Alistra builds workflows that read the enquiry, fetch the order and what belongs to it and draft a reply for customer service. You decide what is sent.
30 minutes · Free of charge · No commitment
The same questions arrive day after day, and every reply means looking things up in the order system, with the carrier and in the stock levels.
Customer service reads, adjusts and sends. Nothing goes out to a customer without a person having seen it.
Today
Customer service finds the order, copies the parcel number, looks it up with the carrier and writes a reply.
With a workflow
The workflow recognises the order number or email address, fetches the order and the tracking and drafts a reply with the delivery status.
Today
The customer emails, someone checks that the return is within the time limit, creates the return case in the order system and sends instructions and a label.
With a workflow
The workflow reads the return request, checks the terms against the order, creates the return case and drafts the instructions. Exceptions go to a person.
Today
The notice arrives as an email or attachment, someone reads it, finds the purchase order and updates delivery date and stock levels manually.
With a workflow
The workflow reads the notice, matches it against the purchase order and marks which customer orders are affected. The buyer decides what to do.
The workflow connects to the systems you already use: e-commerce platform, order system, carrier and accounting system. No change of platform.
We measure how long the enquiry takes today and how long it takes with the workflow. The figures come from your own enquiries. You get a notification when something fails.
Code, accounts and data are in your name from day one. Alistra is a small company with a large network, and if more hands are needed they are named in the quote.
The founder has led the delivery of Click and Collect for a Swedish grocery chain's e-commerce, and an omnichannel solution for customer service at a Nordic e-commerce group.
Before you buy a workflow you want to know which enquiries it will handle and what it saves. The case review gives you the answer within two weeks, based on your own enquiries.
You get
Worth knowing
We go through your needs and whether Alistra is right for the assignment. The call takes 30 minutes, is free of charge and commits you to nothing.
You learn what will be done, what is included, what it costs and what we need from you. Paid work starts only once you have accepted a quote.
We build and test the agreed solution. In a consulting assignment we work in the role we have agreed on.
Documentation and a walkthrough are included as stated in the quote. Any continued operations, support and further development are agreed separately.
Your industry is not listed? The same workflows exist almost everywhere. Get in touch →
We go through your needs, then tell you whether Alistra can help and what a first step could look like.
30 minutes · Free of charge · No commitment
