Alistra builds workflows that read the enquiry, fetch the customer's details and draft a reply for the case handler. You decide what is sent.
30 minutes · Free of charge · No commitment
The same questions arrive by email, web form and phone. Every reply means looking things up in the customer system, the billing system and the meter readings, and then writing from scratch.
On 12 March 2026 the Swedish government decided that the Energy Markets Inspectorate (Ei) is to repeal the requirement for capacity-based grid fees. Grid companies may continue voluntarily, and Ei is to propose a new model by 12 April 2027. Many grid companies are therefore changing their price models, and customers have questions. Source: the government's assignment to Ei (in Swedish)
The case handler reads, adjusts and sends. Nothing goes out to a customer without a person having seen it.
Today
The case handler reads the email, looks the customer up in the customer system, opens the invoice, compares it with the previous period and writes the reply from scratch.
With a workflow
The workflow recognises an invoice question, fetches the customer's latest invoices and consumption and drafts a reply with the figures filled in.
Today
The details arrive in a form, are typed into the customer system manually and checked against the installation register in another system.
With a workflow
The form is read in and checked against what already exists. What matches moves on, anything that does not match goes to a person, with the discrepancy highlighted.
Today
The customer asks about payment for the surplus. The case handler searches meter readings, contract and invoice before the reply can be written.
With a workflow
The workflow fetches meter readings and contract terms and summarises what the customer received and why. The case handler reviews and sends.
Calculate for a change of price model or grid fee. Enter your own figures. Everything is calculated in the browser, and nothing is sent until you choose to. The prefilled values are examples, not figures from any customer.
The calculation uses the values you enter, nothing else. How large a share a workflow actually handles at your company is known only once we have measured the step. The cost of the workflow is not included, it is stated in the quote.
Customer data stays in your systems. Services that read text are chosen with a region in Sweden or the EU, and where the workflow touches personal data we sign a data processing agreement before we start. Workflows can be built so that personal data never reaches a language model.
We measure how long the enquiry takes today and how long it takes with the workflow. The figures come from your own enquiries. You get a notification when something fails.
Alistra's founder led the delivery of a case management solution in healthcare, from mapping to production. The same approach applies here: map first, then build.
The founder has worked with agile ways of working, DevOps and change management in IT at one of the largest energy companies in the Nordics.
Before you buy a workflow you want to know which enquiries it will handle and what it saves. The case review gives you the answer within two weeks, based on your own enquiries.
You get
Worth knowing
We go through your needs and whether Alistra is right for the assignment. The call takes 30 minutes, is free of charge and commits you to nothing.
You learn what will be done, what is included, what it costs and what we need from you. Paid work starts only once you have accepted a quote.
We build and test the agreed solution. In a consulting assignment we work in the role we have agreed on.
Documentation and a walkthrough are included as stated in the quote. Any continued operations, support and further development are agreed separately.
Your industry is not listed? The same workflows exist almost everywhere. Get in touch →
We go through your needs, then tell you whether Alistra can help and what a first step could look like.
30 minutes · Free of charge · No commitment
